Refund Policy

We offer a 15-day return policy, allowing customers 15 days from the date of receipt to request a return.

Alteration Requests
Alteration requests must be submitted within 15 days from the date of receipt of the item. If the error is attributable to us (e.g., incorrect measurements or manufacturing defects), we will bear all costs related to the return and re-delivery. However, if the error is due to information provided by the customer (e.g., incorrect measurements), the customer shall bear the cost of return and re-delivery.

Eligibility for Return/Exchange
Due to the custom-made nature of our abayas, returns or exchanges will only be accepted in the event that the item has a manufacturing defect or defective fabric. To qualify for a return or exchange, the item must be in its original, unworn, unused condition with the tags attached and in the original packaging. A receipt or proof of purchase must be provided.

Initiating a Return/Exchange
To initiate a return or exchange, the customer must contact us at info@douxbhr.com or via +973 6667 3338. Upon acceptance of the return or exchange request, we will issue a return shipping label and provide further instructions. Items returned or exchanged without prior approval will not be accepted.

Damages & Issues
Customers are required to inspect their order immediately upon receipt. If the item is found to be defective, damaged, or incorrect, the customer must contact us promptly. We will assess the situation and resolve the issue expediently. If the item is deemed defective, the customer will be entitled to a full return or exchange.

Refunds
Upon receipt and inspection of the returned item, we will notify the customer of the approval or rejection of the refund. If approved, the refund will be processed to the original payment method within 10 business days. Please note that it may take additional time for the customer’s bank or credit card provider to process and post the refund. If a refund has not been received within 15 business days, the customer should contact us at info@douxbhr.com.